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‎01-10-2019 03:10 PM

HP Recommended
Product: HP Laserjet Pro MFP m148dw
Operating System: macOS 10.12 Sierra

We are unable to copy in any mode other than "ID Copy" mode on our new HP LaserJet Pro MFP m148dw printer. I have tried using the HP utility, but this setting does not appear to be one we can control from there.  I have reset the printer to defaults. I have downloaded the latest driver (2.9.0.180) and firmware updates (20180726).  However, when I start the computer and select copy, it offers "ID Copy" and no discernable way to turn this off.  

1 REPLY 1

‎01-11-2019 12:54 PM

HP Recommended

@Office_Saint


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

The printer needs to be serviced. I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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