02-08-2020 03:52 PM
I am trying to replace a toner with bad print quality. I have tried three different toners and I always get a 'supply problem'. My original cartridge does work. My existing toners are all generics, as are the ones I'm attempting to use as replacements.
This printer is about to go in the garbage I am so frustrated, not to mention throwing all this money into toner cartridges
Please, for the love of all that is good - HELP!!
02-08-2020 07:02 PM
Look at the drum of the toners, there could be the issue.
About the supply error, it is somehow normal, due they are not original.
Have you tried to use the quality tools navigating trought the printer's menu?
I seriously advise you to check up the public document.
02-08-2020 07:08 PM
Thanks for the reply, Donna. I actually solved this by taking the chip off my existing toner and putting on the replacement toner. Apparently this machine is EXTREMELY picky as I seriously tried a 4 pc whole set plus two additional black toners and all of them gave me the supply problem error.
02-08-2020 07:10 PM
Sorry to hear you're having print quality issues. What exactly are the issues? Sometimes changing some printer settings can help with some issues.
Many of my customers use generic/3rd party toners and they typically work OK for awhile, but sometimes they get bad ones, and they usually don't last near as long as true HP cartridges. I know they're cheaper, but remember you get what you pay for most of the time. It also depends a lot on the cartridge manufacturer as to how good they are. Some are better than others. Please don't blame the printer for low/bad quality cartridges. If the cartridges are bad/defective, contact the supplier/manufacturer where you purchased them from for warranty replacements.
02-08-2020 07:15 PM
I just read you last entry. It sounds like you were getting a Supply Memory Error message. That is due to that little memory chip on the cartridges that isn't always programmed correctly or compatible. Moving it to another cartridge will work temporarily, but it keeps track of how much toner is used and will eventually say you're out of toner even if you put it on a new cartridge.