• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎11-12-2020 07:45 AM - edited ‎11-12-2020 07:46 AM

HP Recommended

Hello, 

 

Check your inbox ( click on Envelope icon on top right of this page ) for steps ..

Let me know if it worked. 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎11-15-2020 06:24 PM

HP Recommended

It seems obvious now, but downgrade your firmware first before doing step 3 and changing "Allow Updates" to "No". I thought 

"Allow Downgrades" was enough, but I think the logic is:

 

"Allow Updates" = ability to change firmware.

"Allow Downgrades" = ability to downgrade firmware if "Allow Updates" is also true/Yes.

 

Thanks for all your help.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.