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HP Recommended
HP LaserJet 1320
Mac OS X 10.10 Yosemite

I understand that the amber light is supposed to indicate a paper jam, but there is no jam. I have taken out the toner cartridge and examined the whole area for paper. None present. There's plenty of paper in the tray. I have unpluged and rebooted several times. Thanks for any suggestions you might have for me.

3 REPLIES 3
HP Recommended

@GlenCovewriter

 

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet 1320 Printer. I understand that you are getting paper jam issue and you have already done some preliminary troubleshooting.

 

However, I will need a few details to provide an accurate solution,

  • When did  this issue start?
  • Did you do any hardware or software changes?

Meanwhile:

  • Make sure that you are printing with media that meets specifications.

  • Make sure that you are printing with media that is not wrinkled, folded, or damaged.

  • Make sure that the printer is clean.

  • If you are printing to the straight-through output path, close and open the door again to make sure that the green release levers are closed.

  • If you are using the automatic two-sided printing feature, make sure that the media indicator is set to the correct paper size.

Let me know how it goes.

Cheers.

 

Sandytechy20
I am an HP Employee

HP Recommended

Thank you for your response. the problem was solved with numerous unplugs and reboots, also taking out the toner cartridge several times and reinserting.

 

There was no paper jam at any time, nor was there a problem with the paper (media) being torn, maimed or anything but flat in the tray. 

 

No new hardware or software had been introduced. 

 

So, looking at your list of probable or possible causes, there seems nothing that could account for the sudden persistence of the flashing amber light and refusal to print. Hoping this was just a glitch of some sort that will not recur.

 

Many thanks for your suggestions.

 

 

HP Recommended

@GlenCovewriter

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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