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- HP Community
- Printers
- LaserJet Printing
- The scanner works two times to scan a page.

Create an account on the HP Community to personalize your profile and ask a question
01-06-2018 06:24 AM
There is a simple problem with the software of this printer, when i scan a page, it scans and shows the result, then when i press "Accept", it scans the page again. Now if i have made no changes then why does it scans again? It takes double the time to scan multiple pages just because the software "Scan to" was not written properly. I hope HP takes notice and provide update for the same.
Solved! Go to Solution.
Accepted Solutions
01-06-2018 10:37 AM
Scanning issues…
Please try this scan solution:
HP Scan Extended
For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Make searchable PDFs scans with this free scanning software - https://www.naps2.com/
Let us know.
01-06-2018 10:37 AM
Scanning issues…
Please try this scan solution:
HP Scan Extended
For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Make searchable PDFs scans with this free scanning software - https://www.naps2.com/
Let us know.