• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎07-01-2019 01:50 PM - edited ‎07-01-2019 01:59 PM

HP Recommended
Product: HP Color Laserjet CP1215
Operating System: Microsoft Windows 10 (64-bit)

My Magenta toner cartridge is out of alignment. I have seen an archived board that states that the current (latest) firmware, 20100201 (February 1, 2010), addresses this problem, however none of the links in the post work any longer. My current firmware is 20081007. Where can I get the latest?

 

Please help me. If you can do so my email is [edit]

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2019 03:54 PM

HP Recommended

@Vaughn72

Welcome to the HP Community

 

Could you please brief the issue?

 

In the meantime, I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then refer to this document: https://support.hp.com/us-en/product/hp-color-laserjet-cp1210-printer-series/3422474/model/3422475/d... for Resolving Print Quality Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

4 REPLIES 4

‎07-01-2019 01:50 PM

HP Recommended

Additional info: I have a CP1215 on windows 10

 

‎07-03-2019 03:54 PM

HP Recommended

@Vaughn72

Welcome to the HP Community

 

Could you please brief the issue?

 

In the meantime, I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then refer to this document: https://support.hp.com/us-en/product/hp-color-laserjet-cp1210-printer-series/3422474/model/3422475/d... for Resolving Print Quality Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

‎07-11-2019 06:53 PM

HP Recommended

Located and performed firmware update. Printer now prints fine.

 

‎07-11-2019 07:05 PM

HP Recommended

@Vaughn72

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.