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‎08-14-2018 10:07 PM

HP Recommended
Product: Laserjet pro Mfp 228fdw
Operating System: Mac OS X 10.10 Yosemite
March 2018 I installed a new toner cartridge, the “high yield” cartridge that is advertised to print 3500 pages. August 13 2018 “low toner” message displays (regularly) and message that <50 pages can be printed. The printer stats say only 883 pages have been printed since installation! What is best way to get a refund? Is there something wrong with the printer, cartridge or both?
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2018 02:05 AM

HP Recommended

Hi silksox,

 

First thing to check is if there is a low toner alert setting for your printer model. If there is, set this very low such as 10%.

 

Secondly, the 3,500 pages that you saw concerns that your average printed page is at 5% page coverage. This means that the maximum you could get with this toner cartridge is 3,500 pages approximately. More information on this at below link:

 

https://www.tonergiant.co.uk/blog/2014/06/5-page-coverage-what-does-this-actually-mean/

 

I hope this may help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

1 REPLY 1

‎08-15-2018 02:05 AM

HP Recommended

Hi silksox,

 

First thing to check is if there is a low toner alert setting for your printer model. If there is, set this very low such as 10%.

 

Secondly, the 3,500 pages that you saw concerns that your average printed page is at 5% page coverage. This means that the maximum you could get with this toner cartridge is 3,500 pages approximately. More information on this at below link:

 

https://www.tonergiant.co.uk/blog/2014/06/5-page-coverage-what-does-this-actually-mean/

 

I hope this may help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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