• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎04-22-2018 08:47 PM

HP Recommended
Product: HP Laserjet MFP M426fdw
Operating System: Microsoft Windows 10 (64-bit)

I just got a new computer using Windows 10.  When I installed my printer, HP Laserjet MFP M426fdw,  the utility  that I used to check toner levels on  Windows 7 did not install on my computer.  I cannot find anything on Windows 10 settings or the printer icon under installed printers a way to tell how much toner I have left.  On my old computer there was a blue wheel with a wrench across it icon my my desktop that would tell me my toner level.  Does anyone have any information about this printer they could share with me?

Wendy Justice
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2018 12:01 PM

HP Recommended

Many utilities designed for Win7 did not migrate over to Win10.  If that is the case for your printer model then you are out of luck.

 

The work around is to print off a printer cartridge status report directly from the control panel of the printer. 

 

Other work arounds would be to attempt to remote into the printer via the HP Toolbox utility (USB) or the printers embedded web server (network connected).  You shoudl be able to review at a glance all the information available about your cartridges from these options.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-23-2018 12:01 PM

HP Recommended

Many utilities designed for Win7 did not migrate over to Win10.  If that is the case for your printer model then you are out of luck.

 

The work around is to print off a printer cartridge status report directly from the control panel of the printer. 

 

Other work arounds would be to attempt to remote into the printer via the HP Toolbox utility (USB) or the printers embedded web server (network connected).  You shoudl be able to review at a glance all the information available about your cartridges from these options.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎04-23-2018 03:11 PM

HP Recommended

Thanks so much for your reply regarding my toner level.  I didn't know about this report.  It gave me the information I needed.  Thanks again for your help.

 

Wendy Justice (Wendy1948)

Wendy Justice
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.