Torn Paper Jam

[LiziD]

Hi 

I have a torn paper jam at the back of this printer, is there a way of clearing this as I can't get hold of the paper?

Please Help. 

Thanks

[Dvortex · Accepted solution]

Hello, @LiziD - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are having paper jam issues with the LaserJet machine. I found a wonderful document to help you fix this issue.
 

Try the steps listed here:  http://hp.care/2t48y0f

This document explains clearly on how to clear the jam from the rear part of the machine. Follow the steps and let me know if that helps!

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[LiziD]

Thank you for your helpful info this has now been cleared 🤗I'm very grateful. 

Im glad there are personal available to help out in these situations. 

Lizi

[Dvortex]

Hello, @LiziD

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

​​​​​​​Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂