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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-26-2019 10:21 AM

HP Recommended
Product: Color Laser Jet Printer M252 dw
Operating System: Microsoft Windows 10 (64-bit)

Color Laser Jet Pro M254dw

Just setup my brand new printer (is a christmas present) trying to print and the message on the interactive screen is 'Tray 2 is overfilled'

I have tried pulling tray out. Cant see anything and It is not overfilled.

Please advise.

Thankyou in advance.

Sajla

2 REPLIES 2

‎12-26-2019 11:35 AM

HP Recommended

The printer thinks tray 2 is overfilled.

 

Printers detect paper levels with physical sensors.  There is likely a tab somewhere on tray 2 that is stuck or broken in the Full/Overfilled position.  Open the paper tray, search for the sensor, repair the sensor as needed.

 

If you are unable to resolve the problem on your own then call your brand new printer into HP for warranty support.  HP can review the warranty options for you from there.

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‎12-26-2019 03:29 PM

HP Recommended

If brand new return to place of purchase. 

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