Troube connecting my scan function - HP OfficeJet Pro 9010 series

[Ninnananna]

Hi,

I have a brandnew HP OfficeJet Pro 9010 series machine and I'm having trouble with making the scanner function work. Printing via my wifi is working well, it's just the scanner that's causing issues.

I've been on hp's online troubleshoot pages but nothing helps (printer code/claim code don't work even after refreshing, the machine is not accepting my email setup, I can't find a valid SMTP server code etc.). It's very complicated, I can't believe it! The virtual assistant is useless. I need to contact with a real human.

Can someone please help?  Thanks very much.

[praveen196]

@Ninnananna Welcome to HP Community!

I understand that you are unable to configure the scan for HP OfficeJet Pro 9010 series.

Do not worry. I will try to fix the issue.

Please click the below link to download the driver and install the scan function.

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

Please refer to the below link to configure the scan to email.

https://support.hp.com/in-en/document/c03862727

Keep us posted,

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