Trying to link android phone to printer, links fine as it should but only prints a slither of pic

[kazza5]

Hi guys

I am trying to print from a new android phone and it has linked correctly as it normally would and has given me the option to print to it etc but when it starts printing it only prints a slither of the pic and then aborts. 

On the phone it says printer error, printing unsucessful but in the printer there is no issues or error messages etc.

Any help much apprecaited. Thanks all

[A4Apollo]

Hi! @kazza5, Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand you have issues printing pictures using an android phone to the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing from other devices does the issue persist?

What application are you using to print from the Android smartphone?

Have you tried printing from a different application? Does the issue persist?

Does the issue persist when you make a copy from your printer?

What is the size of picture are you trying to print?

Try printing using a different brand of paper.

Try updating the smartphone and printer firmware to the latest version and check if it helps.

Excellent description and a great diagnosis done. It is greatly appreciated.

The edges of your image will be cut off by a printer that can’t print all the way to the edges of the paper. In order to prevent this, go to the Image Size menu again and decrease the height by 1 inch (thus also reducing the width). When printed, the image will be centered on the paper. You can also choose “Scale to Fit Media” In Page Setup.

Try the steps recommended below.

Install or update the HP Print Service Plugin on your Android OS 4.4 or later device from the Google Play Store, and then turn on the plugin. 

   note:

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

1.Make sure your Android device is connected to the same wireless network that your printer is connected to, or that Wi-Fi Direct on your printer and Android device is enabled.

2.On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.

3.Once the installation or update is complete, choose a method to turn on the HP Print Service Plugin:

   note:

On Android devices with 7.0 (Nougat) and later, the HP Print Service Plugin has turned on automatically after installation. Skip to the step to Print with the HP Print Service Plugin.

• If this is the first time you installed the HP Print Service Plugin, swipe down the home screen to display the notification dashboard, and then find HP Inc. service installed.

If you updated the HP Print Service Plugin, tap Settings, tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

4.Tap HP Inc. service installed or HP Inc. and then tap On.

5.Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the HP Print Service Plugin.

Refer this article to know more information about printing from Android devices. Click Here

Also, you can use HP smart app to print from the smartphone.

Refer this article to know more information about using HP smart app. Click Here

Let me know if this helps!

Have a wonderful day ahead! 🙂

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