UPC connection not working

[originale]

I have a p1102W that is a wonderful workhorse of a printer. However, the connection seems not to be working.  When I connect printer to laptop, there is  no icon for the printer appearing on my screen.  The UPC slot is fine as I can connect other things to it but not the printer. Is it time for a new cord?  Thanks

[TEJ1602]

@originale, Welcome to HP Support Community!

Are you referring to the USB port?

If yes, try using a different cord and see if that helps!

Keep me posted for further assistance.

[originale]

So I'd have to buy another cord as the plug is unique. Where would I buy this?

[TEJ1602]

@originale

You can place an order from here.

If you need further assistance, please reach out to the HP Support in your region regarding the purchase options.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[originale]

Thanks. Seems what I'm looking for isn't displayed on the store site.  

[originale]

The HP Sales and Service centre in Toronto doesn't display the correct number on the HP website.  The other provider does not answer their phone. What am I to do?  This isn't very good service

[asmita6658]

Hi @originale

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!