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‎01-16-2020 11:22 AM

HP Recommended
Product: HP LaserJet 4250
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

I'm having a problem where I cannot print anything.

Under devices and printers, it says that the printer driver is unavailable.

When I plug it into the computer via USB and troubleshoot it, it says that the printer is not compatible with 3.0 USB ports. The problem is, the laptop is an older laptop and it seems that it has no 3.0 ports. I tried plugging it in different ports and still nothing. I got a new laptop to test it out and it works. It detected the printer right away and automatically installed the drivers  unlike the other laptop. The other laptop I manually installed the drivers and still nothing.

 

The printer is a HP LaserJet 4250.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2020 02:54 PM

HP Recommended

You have an issue with either your Windows or your laptop. As the printer works with another laptop you can safely eliminate it as the problem. I suggest that you will likely get better assistance posting to a board dedicated to your laptop. If it is an HP laptop there are support options here for that.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1

‎01-16-2020 02:54 PM

HP Recommended

You have an issue with either your Windows or your laptop. As the printer works with another laptop you can safely eliminate it as the problem. I suggest that you will likely get better assistance posting to a board dedicated to your laptop. If it is an HP laptop there are support options here for that.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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