USB printer showing disabled in Drivers and Printers, posr removal not able to install

[DebajyotiGuha]

My printer LJ 1136 MFP was working properly in Windows 7 desktop and also configured on my Laptop on Windows 10. Both 64 bit.

The printer is not used often. Yesterday I noticed that Printer and Scanner both are not getting accessed from desktop. When I checked in Driver and Printers found icon is disabled. I removed and tried to reinstall but its not getting recognized post installation of driver. Always showing message to start the printer or check usb connection. I checked in Device Manager, there is no usb connection in the name of hp printer, not at all present. I tried changing with another usb 2.0 cable of less than 6 ft, still same message. Tried in my Laptop (Windows 10) which is freshly installed last week, and same problem reported there.
If there is any log I can share which help you to give more guidance on troubleshoot. Please let me know if there is any other troubleshooting possible before I call up HP service center.

[The_Fossette]

Hi @DebajyotiGuha,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are unable to print and having issues installing the printer on your computer.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2oPrM7h

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[DebajyotiGuha]

No it did not work. I reported the issue to a local printer reparing shop and they have told me that logic card is not working, need replacement. I have not take any action yet.

[The_Fossette]

Hi @DebajyotiGuha,

I recommend you to contact HP phone support and check the available upgrade options for your printer.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.