Unable to access settings or change admin password

[blazingtimon]

Hello, I am having problems setting up this printer.

An administrator password has been put into place but I am unable to log in using it.

Even after using both 'admin' and 'ADMIN' as the username  it is not letting me proceed using the password I just put in.

I have already spent multiple hours on trying to log in or clear the password but I have not made any progress.

Can you tell me the way to reset this printer to factory defaults?

thank you and best regards,

-Timon

[TEJ1602 · Accepted solution]

@blazingtimon, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[blazingtimon]

With this, the problem has been resolved.

Thank you very much 😃