• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
HP LaserJet Pro CP1525 Color Printer series
Microsoft Windows 10 (64-bit)

I just received a new modem router from TWC a Technicolor TC8717T and cannot connect the printer except for an ethernet cable.  WPS mode fails, even after full reset.  Somewhere I read that during the setup a space is placed in the PASSKEY on the printer so that is why it fails.

 

I have 4 other wireless Ipads, Computers that connect just fine with just setting up them with the proper PASSKEY.

 

Anyone have an idea how to enter a PASSKEY into printer directly thru the ethernet cable or an USB cable?  This has been going on since the middle of December.

 

Thanks in advance for any assistance

 

Bob

1 REPLY 1
HP Recommended

Replacing/reconnecting/changing your wireless router, try here. 

 

http://www8.hp.com/us/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

 

* Reset your printer back to Network Defaults.  Then run the Wireless Setup Wizard to connect.  Both can be accessed from the front panel or computer.  If no front panel for configuration, you must use your Printer USB cable to connect.  You can also try the WPS method if your router/printer supports this only if the Wizard or Printer USB cable is not available.  Read your User Guide for info.

 

* Wireless printers only connect to the 2.4G band in your router.  The router must have the 2.4G SSID band enabled with a different SSID name than your 5.0G SSID band in your router.

 

* Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time. 

 

* Make sure printer and router are at least 5 feet apart. 

 

* Make sure IPv6 is disabled in the printer.

 

Make and model of modem and router?

 

However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless connectivity.   If this does not work, suggest you think about putting that gateway device in full bridge mode and install your own high quality router that YOU have full control over. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.