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‎01-03-2020 04:17 PM

HP Recommended
Product: Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

I dont know if this is the proper place , but i need assistence , im unable to connect to my HP account through the HP Smart app it keeps asking me to check my date and time, printer shows up on both phones ipad and PC as well as a laptop but on personal PC it wont let me login, and when i click create new account the window pops up and immedieatly disappears .

1 REPLY 1

‎01-06-2020 04:48 PM

HP Recommended

@jvstry

 

Welcome to the HP Support Community.

 

Is this only happening with your personal PC? Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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