Unwanted banner page HP MFP 586 printer

[enhisham]

When I print a document (Word, Excel) it is fine. The problem happened when I print document from SAP. Extra page with 4 lines appear (User: xxxx, Host: yyyy Class:  , Job:xxyyyzz.prd). I already checked and disabled cover page from SAP but this does not stop the banner page from printing. This can waste a lot of resources as many users share this network printer.

Do we have any resolution on this issue? Ist is related to JetDirect?

Thanks.

my previos reference: http://www.tomshardware.com/forum/11254-2-laserjet-4100-prints-additional-page

[dansdaduk · Accepted solution]

I don't have access to a PageWide MFP 586, and I don't know very much (at all) about SAP.

However, the symptoms suggest that the problem pages could be LPD banner pages, generated by the printer firmware on receipt of LPD jobs; this assumes that:

• The printer drivers used by the Word, Excel, etc. print jobs do not use LPD - they probably use raw printing (via port 9100).
• SAP uses its own drivers which generate jobs which are transferred using the LPD protocol (via port 515).

On my PageWide Enterprise M556, the LPD banner page can be Enabled or Disabled:

[enhisham]

Thanks a lot for your help. As compared with yours, yes I can see LPD Banner Page settings in HP MFP 586. I will keep the updates tomorrow when I have access to physical server for testing.

Regards,

[enhisham]

Many thanks Dansdaduk. Your solution was solved my issue. Really appreciate it.

Kind regards,