Urgent: Firmware Error CA.F4.2E.0B on HP 4303fdw

[Basma124]

Dear HP Support Team,

I am writing to request immediate assistance regarding a critical firmware issue affecting our business operations.

Printer Details:
• Model: HP Color LaserJet Pro 4303fdw
• Product #: 5HH67A
• Faulty Firmware:6.17.5.40-202503181735

Issue Summary:
Following the recent firmware update, the printer:
✓ Displays persistent CA.F4.2E.0B error
✓ Fails all print/copy/scan functions
✓ Rejects firmware downgrade attempts

Required Action:

1. Emergency firmware recovery package

2. On-site service request (if resolution requires physical intervention)

3. Case escalation to KUWAIT support team

Business Impact:
This outage is currently affecting [number] employees in our Dubai operations. We kindly request resolution within 24 business hours.

Please confirm receipt of this request and provide your case reference number at your earliest convenience.

[Qsaifoddin]

Hi @Basma124 

For immediate assistance with a critical firmware issue affecting your HP printer, follow these steps:

Steps to Address the Firmware Issue:

1. Power Reset:

   • Turn off the printer, disconnect the power cord, wait for at least 60 seconds, then reconnect and turn it back on. This can sometimes reset temporary errors.

2. Firmware Recovery:

   • If the printer is rejecting firmware downgrade attempts, try using a USB flash drive method:
     • Download the firmware recovery package from the HP support website.
     • Unzip the package and transfer the firmware file to a USB flash drive.
     • Insert the USB flash drive into the printer’s USB port and follow on-screen instructions if available.

3. Checking Error Codes:

   • The CA.F4.2E.0B error is specific, and it may require resetting internal components or technical intervention.

4. On-Site Service Request:

   • Given the persistent error and functionality impact, it's advisable to contact HP Support directly to request on-site service, particularly if the printer is under warranty or service contract.