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Honor Student
Posts: 4
Member Since: ‎05-19-2017
Message 1 of 9 (172 Views)

Used supply in use error message

[ Edited ]

Having the EXACT same issue with the EXACT same printer! Using brand new, certified HP toner cartridges (HP security sticker in place) purchased through Home Depot and getting "Used Supply" messages, which prevent us from seeing toner levels, etc. Did you ever find a resolution?

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Master's Graduate
Posts: 610
Member Since: ‎07-09-2012
Message 2 of 9 (160 Views)

Re: Used supply in use error message

Hello, have you tried flashing firmware to the machine? Also, have you tried cleaning the contacts inside the machine that go to the chip on the toner?

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Honor Student
Posts: 4
Member Since: ‎05-19-2017
Message 3 of 9 (141 Views)

Re: Used supply in use error message

Yes. Firmware is updated to version 07.250.2. And, yes, I have cleaned the contacts inside the machine.

 

For the record, I just replaced the toner cartridge this week, with an authentic HP toner (with seal). The previous cartridge worked fine (i.e. no "Used Supply" messages) and behaved appropriately. The toner cartridge before that (which was also an authentic HP cartridge) was read by the printer as "Used." So, it seems to be completely hit or miss.

Master's Graduate
Posts: 610
Member Since: ‎07-09-2012
Message 4 of 9 (106 Views)

Re: Used supply in use error message

Yes, sounds like that the toners from HP, at least for that model, are coming out defective. If you got the toner cartridge recently from HP, I would try to get a hold of them and see if they will replace it for you.

Distinguished Professor
Posts: 3,119
Member Since: ‎05-09-2011
Message 5 of 9 (94 Views)

Re: Used supply in use error message

How do you purchased through home depot? Are they shipping it from their warehouse or they representing some other dealer?

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Honor Student
Posts: 4
Member Since: ‎05-19-2017
Message 6 of 9 (84 Views)

Re: Used supply in use error message

Sorry. Typing error. I purchased the toner cartridge from Office Depot.

Master's Graduate
Posts: 610
Member Since: ‎07-09-2012
Message 7 of 9 (70 Views)

Re: Used supply in use error message

If you got it from Office Depot, I would try returning it, have them exchange it to see if that makes a difference, or if you get the error again.

Honor Student
Posts: 4
Member Since: ‎05-19-2017
Message 8 of 9 (57 Views)

Re: Used supply in use error message

Thanks for the suggestion.  I could exchange it at Office Depot, and there's a chance the new one would not display the "used supply" message. But, then again, there's a chance it would. Herein lies the fundamental problem; it's completely hit or miss. HP is shipping these toner cartridges to retailers as new, genuine HP cartridges; they are sealed in authentic HP packaging and certified with "genuine HP" stickers. So, when I open up a brand-new, sealed, genuine HP cartridge and install it in my HP printer, I expect the printer to recogonize it as a new, genuine HP cartridge! Every time! There should NEVER be any issues! And yet, 2 out of 3 of the "genuine HP" cartridges I've installed have been read by the printer as "used supply." I've paid over $200 each for these "genune HP" cartridges, and I feel completely duped. I could have purchased generic replacement cartridges for about 33% less.

Distinguished Professor
Posts: 3,119
Member Since: ‎05-09-2011
Message 9 of 9 (34 Views)

Re: Used supply in use error message

It looks like this post was moved from another thread since it was a new subject, and therefore a model number of the printer we're discussing is not listed anywhere in the post, please list it.

If my post resolves your issue please click the accepted as solution button under it.


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