Using ePrint but Not Receiving Email Confirmation Nor Does it Print

[heathermm]

Hello,
I have been using ePrint for awhile now when I send an ePrint job.  I am not receiving email confirmation from HP nor is it printing.  I have dbl checked the printer's email address and all looks good. 

[Raj1788 · Accepted solution]

@heathermm

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Can you print from the computer?

Make sure the printer is connected to the network.

Let's try to Change the HP ePrint email address on your HP Connected account to one that is easier to remember.

NOTE: 

If you turned off Web Services, restored the printer to factory settings, or performed a printer reset, you must turn on Web Services again to receive a new printer claim code and a new printer email address.

1. Go to HP Connected, and then sign in to your account.

2. Find the printer you want to modify, and then click Change Settings.

3. Under ePrint Settings, click the tab with your printer's current email address.

   

4. Type a new HP ePrint email address in the text box, and then click Submit.

   • If the address you typed is available, the address updates immediately.

   • If the address you typed is not available, try a different address, and then click Submit.

   

5. Inform any allowed senders of the new HP ePrint email address.

Try to print.

Use this link: https://support.hp.com/in-en/document/c02940150  for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[heathermm]

That is so crazy! It worked, dang I should have tried that days ago! 

Thank you so much!

[Raj1788]

@heathermm

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)