Using ePrint from IONOS

[Andy_0815]

i have the same problem with my HP Color LaserJet MFP M180n:

If i want to print something from my gmx e-mail i get the following error:

"this message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

xxxxxxxxxxxxxx@hpeprint.com:
no valid MX hosts found"

Will hp solve this problem?

Thanks

[Betty0610]

@Andy_0815

Welcome to the HP Support Community.

Since this only happens with GMX, I request you to contact their support team.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Andy_0815]

Hello!

It´s not only a problem with GMX, the problem exists also with IONOS and some more.....

I can contact GMX Support, but this will not solve the Problem with all other e-mail provider.

I think a better solution will be, that HP solves the Problem.

best regards

Andy

[Kumar0307]

@Andy_0815

Have you checked with a Gmail or Yahoo email address and check if the issue persists?

Kindly perform the steps mentioned in this document. 

If the issue persists, assign a static IP to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Let me know how this goes.