WARRANTY ISSUE

[Antonycv]

Dear Team,

I am facing an issue with printer warranty validity, If some one can help its very appreciable,

For my company purchase 4 Laser Printers and its showing warranty in HP site upto 12.05.2019. Purchase Date is 16/09/2018. Can any one can advise or any option for updating this to HP. This is for another customer and already delivered. Warranty checking by customer then they are asking this not showing one year. below the Snap shot.

Unit Details Serial Number JPCKL28F9L Contract Number n/a Product Number B5L24A     Product Model HP Color LaserJet Enterprise M553n Prntr Country / Region Warranty QA Product Group A4 SF Laser High Country / Region Sold To QA Wty Start Date Based On Ship date
Entitlement (includes Factory Warranty and Contracts) Coverage Begin Date
(DD.MM.YYYY)
Expiration Date
(DD.MM.YYYY)
In Warranty Part 12.02.2018 12.05.2019 Labor 12.02.2018 12.05.2019 Onsite 12.02.2018 12.05.2019

Thanks,

Antony.cv

[Valsimot · Accepted solution]

If you have proof of purchase for the printer, you are fine. Sale date on proof of purchase is the first day when the warranty start and warranty last for one year. 

Maybe printer was somewhere on retailers stock for few months that's why warranty check on HP web and your warranty doesn't match.