• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended

After using the scanner to photocopy an image multiple times, the printer got stuck on the "Wait Image" error. I looked through the forums here for a solution and tried the solutions mentioned in this discussion: HP Laser MFP 135a - Wait Image error when turning power on - HP Support Community - 9164139

Here's what worked for me: 
1. Unplug the printer so that it is turned off. 
2. Hold down the power button BEFORE you plug the printer again to turn it on. (Your finger must be pressing the power button WHILE you plug the printer.)

This was a hard reset that immediately worked.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->