cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HDMR
Level 1
6 2 0 0
Message 1 of 3
295

Web JetAdmin Data Collection saying Device Error.

HP Recommended
Microsoft Windows 10 (64-bit)

I have one model of machine MFP E77650 installed on WJA 10.4 (SR5) all with the same configuration and all on the same network. 

 

One or two device will communicate with the Data Collection but others wont. They particularly seem to fail on the Supply Utilization option. Some have collected information but when prompted manually too fail:

HDMR_0-1585839622430.png

Anyone any suggestions on what i can try???

2 REPLIES 2
Repairatrooper
Level 14
Level 14
10,875 10,707 1,096 3,245
Message 2 of 3
HP Recommended

Check the firmware revisions you are running, There were some issues with supplies tracking on a couple of revisions of firmware. The issue was resolved in 4.10.01

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


HDMR
Author
Level 1
6 2 0 0
Message 3 of 3
HP Recommended

I'm guessing this is the version of WJA your talking about?

 

I'll only be able to download the most recent version i think to upgrade this but I've had issue with that as well, which is why i installed an older version thinking it would be more reliable. 

 

if you could explain in more detail what your talking about it would be appreciated. Firmware of the WJA or Devices and how one would go about doing said Firmware if its WJA.

 

Thanks for taking the time to respond. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation