What do I do to correct "remove shipping lock from black cartridge" issue?

[regreview]

When installing a brand new toner cartridge I got the message "remove shipping lock from black cartridge".  I tried another new cartridge with the same message.  The old nearly empty cartridge does not trigger the message.  I did nothing different from any other time installing.  I shook the cartridge a bit to loosen any packed down toner from shipping.  I checked the electrical contacts suggested and they are clean.   I have HP original cartridges only.  What do I do to fix this problem?

[DavidSMP]

@regreview,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the Laserjet printer that gives an error message “shipping lock from black cartridge”. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after any power outage or surge?

For now, try these steps:

Let me keep you informed that this looks like a hardware issue with the printer.

• From this link: https://hp.care/2JdYfu5 please perform a hard reset on the printer by following instructions under the section “Solution three: Reset the printer”
• Later follow all the prescribed steps from this link: https://hp.care/2J7Wyy8 (HP Color LaserJet CP2020, CM2320, M351, M375, M451, M475 and M476 MFP Product Series - Remove Shipping Lock error message on control panel)

Although it is for a different printer model, the steps are relevant to your model also.

If the printer has no broken parts or hardware issues, this should do the trick for you.

• Here is a YouTube Video https://hp.care/2HjrPxP also that might help.

This is a third party link. Please follow only instructions on it. Do not click on any image, link. ad, download or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this

Also, recommend you to make sure all the packing is removed from the new toner. There is usually an orange ring on the edge of the toner. Refer to solution 2 in this article. (This article is for a different printer but the procedure is the same for this printer.)

For your printer manual, please click here.

If it persists, then contact HP phone support to get the printer replaced as it might have faulty hardware. Before that, check if the old toner is accepted by the printer without hassles.

I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Now check for issue resolution.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂