• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎03-02-2020 12:07 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (32-bit)

On my printer whenever I use copy or fax and use the feeder on the top of the printer I have started getting a black line that runs from the top of the page to the bottom of the page. However if I put the paper to copy or fax on the flatbed I do not get the line.

Is there something I can do to correct this. I just started having this problem very recently.

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2020 06:39 PM

HP Recommended

The link below pertains to many models of HP but the basic steps are the same.

 

https://support.hp.com/ca-en/document/c04720856

 

In most cases you have some type of debris on the ADF slit glass. Even something as small as a speck of adhesive from a sticky note is enough to block light and cause a defect.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎03-02-2020 06:39 PM

HP Recommended

The link below pertains to many models of HP but the basic steps are the same.

 

https://support.hp.com/ca-en/document/c04720856

 

In most cases you have some type of debris on the ADF slit glass. Even something as small as a speck of adhesive from a sticky note is enough to block light and cause a defect.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎03-03-2020 08:20 AM

HP Recommended

That resolved the issue. I had no idea that a little dirt on the ADF glass could do that.

Thanks for the help

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.