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‎09-22-2018 04:16 PM

HP Recommended
Product: LaserJet Pro M252dw
Operating System: macOS 10.13 High Sierra

Printer shows that it is connected to router - but Status is off. When I attempt to go into Network Setup it will not accept the password. How can I reset the password? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2018 05:02 PM

HP Recommended

@aztraveler

 

Thanks for reaching out to us on the HP Support Forums. MKazi is at your service. 

 

I understand that your HP Color LaserJet Pro M252dw printer appears to be connected to the router and status is off. When you attempt to go to network setup, it does not accept the password and therefore you would like to reset the password. 

 

We will have to reset the printer and that should remove the password. However, the reset will completely restore the printer to it's original factory settings.

 

I haves sent you a private message with the reset instructions.

 

Hope this helps. Keep me posted. All the best!

 

If the information provided was helpful, then please mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-23-2018 05:02 PM

HP Recommended

@aztraveler

 

Thanks for reaching out to us on the HP Support Forums. MKazi is at your service. 

 

I understand that your HP Color LaserJet Pro M252dw printer appears to be connected to the router and status is off. When you attempt to go to network setup, it does not accept the password and therefore you would like to reset the password. 

 

We will have to reset the printer and that should remove the password. However, the reset will completely restore the printer to it's original factory settings.

 

I haves sent you a private message with the reset instructions.

 

Hope this helps. Keep me posted. All the best!

 

If the information provided was helpful, then please mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

Was this reply helpful? Yes No
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