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‎02-13-2020 04:08 AM

HP Recommended
Product: Laserjet Pro MFP m277dw
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

We are having some issues with our Laserjet Pro MFP m277dw printer.

As seen in the picture below, there is a wide smudge that goes across the entire print.

Been running a few cleaning pages and the same smudge appears

Looking closely at the printed page, you can see that it has a copy the printed items/texts.

 

Might it be the transfer belt that needs a cleaning? And how does one do it

 

Thanks in advance!

 

https://www.dropbox.com/s/b4j08o6n04vt2ei/smudge.jpg?dl=0

1 REPLY 1

‎02-13-2020 07:35 AM

HP Recommended

That is more consistent with a bad cartridge, and as it appears to be a single color, then likely it is a bad black cartridge. Transfer belt issues normally result in a multicoloured defect.

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