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‎01-08-2019 04:42 PM

HP Recommended
Product: HP Laserjet Pro MFP 125NW
Operating System: macOS 10.12 Sierra

My HP printer is connected to my wifi network (ip 192.168.1.66, wifi set up using WPS), but I'm unable to find it on any device..

 

I tried firmware upgrade, hard reset, reset to factory defaults, nothing works!

 

Any clues ? Thanks

1 REPLY 1

‎01-09-2019 05:30 PM

HP Recommended

@Mako2

 

Welcome to HP Forums, I see that you are getting Wifi connectivity issues

 

What's the make and model of your WiFi router?

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

 

Reply with the requested information for more assistance.

Cheera.

Sandytechy20
I am an HP Employee

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