Wifi not working on 107W

[oreo101]

Hello all,

When I got the printer a few weeks ago I was able to set up the wifi and wireless printing was great. Soon after the wifi light is not on and I cannot find the printer on the network. While connecting to the printer via USB, I can see on the easy print manager the network config of the printer, and no matter what I do (reset to default, manual IP) it just doesn't work. Connecting via the direct wifi works. How can I hard reset the printer?

Thanks in advance,

Ori

[Kumar0307]

Hi @oreo101

Welcome to the HP Support Community. I'd be happy to assist you.

Let us restore the network settings on the printer

To test if the wireless feature is working on the printer, let us print a network configuration report

Use the WPS method to connect the printer on the wireless network.

Refer to this document to know how.

Try printing.

If you do not have the full-featured driver installed on the PC, click here to download the same.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[oreo101]

Hi Kumar, 

Thanks for that but the problem still persists. It did not revert to the default settings but I know the manual IP of the printer. I cannot connect to it via the regular wireless network, only when I connect to the direct-03-hp network I am able to log in to the web admin page. 

I need to hard reset the printer or maybe it is just faulty.

Any suggestions on how to go about that?

Thanks in advance,

Ori

[Kumar0307 · Accepted solution]

@oreo101, that's unfortunate. If you have tried the steps provided and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!