Will not print color with Windows 10

[Debby6]

Will not print color. Test page is in color.

I have heard there is a problem and a fix, but I am not a tech. Just can turn it on and off.

[Mans · Accepted solution]

@Debby6 

Hello,

In order to palliate this issue, please try the following solution:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP ENVY 4520 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP ENVY 4520 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

I remain at your disposal in case of need.

Best regards,

[Debby6]

I followed instructions and WOW after months of trying it was fixed at once. Thanks very much.

What a great service.

[ekdman]

I followed your instructions but I don't see any printer software on my desk top nor on my download folder. Please advise.

[ekdman]

I finally got it to work.

1. Type to search: Apps & Features
2.  in the list of installed programs, click your HP printer name, and then click Uninstall

3. restart computer

4.open Control Panel
5. Click Devices and Printers, right-click the icon for your printer , and then click Remove Device.

                    I uninstalled the HP Smart app, too.

6. Then I went to the Microsoft Store and installed, the HP Smart app (https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh?rtc=1#activetab=pivot:overviewtab)

7. Launched HP Smart and followed directions. I can now print in color.