-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- LaserJet Printing
- Win10 printer app disrespects setting "monochrome"
Create an account on the HP Community to personalize your profile and ask a question
03-05-2019 12:31 PM
Does this happen while printing from any other browser or applications?
I am an HP Employee
03-06-2019 02:27 PM
Uninstall the software and try using the window built-in driver: https://support.hp.com/in-en/document/c01796879
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
I am an HP Employee
03-07-2019 03:16 PM
That's great to hear 🙂 You can use HP Smart App for Windows for that: https://support.hp.com/in-en/document/c04675142
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
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