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‎08-22-2011 06:27 PM

HP Recommended

I have a new computer that runs Windows 7.  I cannot install my Officejet J4550.  The error message says that it is not compatible with the operating system.

 

What do I need to do to fix this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2011 01:55 AM

HP Recommended

For win 7 32 bit, get the driver here:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=

 

For win 7 64 bit, get the driver here:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=

Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

View solution in original post

4 REPLIES 4

‎08-23-2011 01:55 AM

HP Recommended

For win 7 32 bit, get the driver here:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=

 

For win 7 64 bit, get the driver here:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=

Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

‎08-23-2011 03:26 PM

HP Recommended

Thank you!!

‎08-23-2011 06:53 PM

HP Recommended

happy to help you :generic:

Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

‎08-01-2016 03:10 PM

HP Recommended

I received error messages that my computer does not have the necessary USB hardware or software to complete intallation via USB, how can I fix this? It told me to "review my computer documentation" but I do not have any.

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