01-12-2015 02:53 AM
I install my printer. When i restart my pc or turn off my printer windows recognize it like a cd drive.
Solved! Go to Solution.
01-13-2015 03:12 PM
Hi @Magichoom ,
I see by your post Windows is recognizing the printer as a CD drive. I will certainly do my best to help you.
Follow these steps to disable the Smart Install for the printer. Select printer not PC.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window, go to util/siutility.exe/HP smart install utility.
Shows printer or PC - select printer.
Then click disable.
If you need further assistance, just let me know.
Have a great day!
I work on behalf of HP
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12-28-2016 07:07 PM
"select File Explorer, right click the CD for the
printer and left click open in new window".
Cannot proceed. Says "H:\ is not accessible. Access is denied." Also tried downloading the HP Color LaserJet Pro M177fw Install Software from the HP support pages. At 100% is errors and says it took too long.
What do I do next?
12-29-2016 10:42 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips, thank you for posting your query.I read your post I see that Windows Recognizes printer as a CD drive.
I'd love to help you out, however, I need a few details to provide an accurate solution.
Which Operating system do you have and the version?
Please get back to us for further assistance, cheers.
Have a nice day and happy holidays ahead.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
I am an HP Employee
12-29-2016 02:39 PM - edited 12-29-2016 02:40 PM
Thanks for replying with the information.
Let's try to uninstall the software and reinstall it by following this method.
Uninstalling the Printer from the computer.
1> In Windows search for and open Programs and features
2>Select your HP Printer
4>In Windows, search for and open Devices and printers.
5>In the Devices and Printers windows look for your HP Printer.
If you see it listed right-click on it and choose 'Delete or 'Remove Device'
6>Open up the run command with the "Windows key +R" key combo.
7>Type printui.exe /s and click ok
8>Click on the "drivers" tab.
9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom
11>Select Apply and Okon the Printer Server Properties windows
12>Close Devices and printers.
Click here to install the full -featured software: Click here
Let me know if this resolves the issue, cheers 🙂
I am an HP Employee