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‎10-19-2019 06:39 PM

HP Recommended
Product: M28

Wireless from laptop with Windows 10 is fine.  

Wireless from android (Samsung S8) does not.  Confirmed printer and phone are on same network.  

Tried uninstalling and reinstalling HP plugin and HP smart. Fail

Tried printing using dropbox. Fail

I am hoping there is some simple solution that I am overlooking.  Never had this much issue with a printer!

TIA

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1 REPLY 1

‎10-22-2019 07:43 AM

HP Recommended

@GTKoukla,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print from your android phone.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the HP smart app from the phone and then download and install it again and check if it helps.

 

Refer to the below article to know more about the HP smart app.

 

https://support.hp.com/in-en/document/c03561640

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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