Solved: Word docs have serious vertical toner scatter. All other app... - HP Support Community

TomF62 · ‎12-09-2019

Hi!

This problem just started. Only happens in Word. I have re-installed drivers, FW update on printer. Changed paper type from "unspecified" to "plain".

Repairatrooper · ‎12-12-2019

Either a faulty magenta or an issue with the alienation. System, which disengages the color mechanics when printing only black.

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Repairatrooper · ‎12-09-2019

That really looks like a failed toner. How do the print quality tests look, or other color documents?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

TomF62 · ‎12-09-2019

just ran 3 more tests based on your thoughts.

1) Blue square, yellow square, red square and black text in PPT. Came out 100% fine

2) Blue square, yellow square, red square and black text FROM PPT. PASTED into a Word doc -came out 100% fine

3) the same "lorum ipsum" doc - came out exactly the same with magenta toner scattered all over.

Each printed within a 2 minute window.

Repairatrooper · ‎12-10-2019

And if you print the configuration page from the control panel does that look ok? There could be a bad macro in your document but I have never seen an error create that type of defect. If it is happening on black only documents it could be that the alienation function is not working properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

TomF62 · ‎12-12-2019

OK - checked for Macro's - none present. Printed a PDF and it looked amazing. Printed an excel spreadsheet - stunning. Printed the "print test" page - awesome.

Then:

1) Printed a word doc with lots of text and an image on the page - Flawless.

2) Printed the same word doc, removed all images - Horrible magenta streaking up and down the page (see image earlier).

Repairatrooper · ‎12-12-2019

Either a faulty magenta or an issue with the alienation. System, which disengages the color mechanics when printing only black.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

TomF62 · ‎01-05-2020

Hey Repairtrooper - you nailed it. Faulty magenta! Thank you for your help.

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

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