• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎03-17-2019 05:15 PM

HP Recommended
Product: Laser Jet Pro M477fdw
Operating System: macOS 10.14 Mojave

I have tried to search for an answer to this but am not having any luck.

 

I setup my HP Laser Jet Pro MFP M477fdw yesterday as was successfully able to print from my Mac.  I also was able to airprint.

Today when I tried to print, my print projects will not print, they show as stopped with a "You need to install software to use this printer." message.

I am confused, I have the HP Utility program showing on my Mac, doesn't this mean the software is installed?  If not, what software do I need to install?  (I looked at the software on the HP product site and do not find software for the Mojave 10.14.3)

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2019 05:37 PM

HP Recommended

UPDATE:  Problem appears to be resolved. I restarted my computer and am able to print again.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-17-2019 05:37 PM

HP Recommended

UPDATE:  Problem appears to be resolved. I restarted my computer and am able to print again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.