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‎03-17-2019 05:15 PM

HP Recommended
Product: Laser Jet Pro M477fdw
Operating System: macOS 10.14 Mojave

I have tried to search for an answer to this but am not having any luck.

 

I setup my HP Laser Jet Pro MFP M477fdw yesterday as was successfully able to print from my Mac.  I also was able to airprint.

Today when I tried to print, my print projects will not print, they show as stopped with a "You need to install software to use this printer." message.

I am confused, I have the HP Utility program showing on my Mac, doesn't this mean the software is installed?  If not, what software do I need to install?  (I looked at the software on the HP product site and do not find software for the Mojave 10.14.3)

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2019 05:37 PM

HP Recommended

UPDATE:  Problem appears to be resolved. I restarted my computer and am able to print again.

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1 REPLY 1

‎03-17-2019 05:37 PM

HP Recommended

UPDATE:  Problem appears to be resolved. I restarted my computer and am able to print again.

Was this reply helpful? Yes No
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