a fatal error occurred preventing product use hp laserjet mfp m177fw in windows 10

[Sanjaya_0311]

a fatal error occurred preventing product use hp laserjet mfp m177fw in windows 10 when install through wifi. 

Please help me to resolve this problam.. 

[Dvortex]

Hello, @Sanjaya_0311 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are facing issues while installing the LaserJet printer on your Windows 10 machine. Please try the steps listed below to try and fix the issue:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now, click on http://hp.care/2ptZBu0 to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

That should help. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Sanjaya_0311]

Same thing happen again...

[Sanjaya_0311]

But this printer work on Windows 8 or previous virsion... 

[Dvortex]

Hello, @Sanjaya_0311

Try to install the printer using the Windows built-in drivers.

First, open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
 

• Search Windows for Change Device Installation, and then click the Change device installation settings Control Panel setting in the list of results.
• Device Installation Settings window displays.
• Select the Yes option, and then click Save Changes.

Now, follow the steps listed under step 3 here: http://hp.care/2oSqtTW 

Let me know if that helps!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Sanjaya_0311]

Look below URL. That Solution is worok. 

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Windows-10-blocks-installation-of-NT-4-0-...

[MKazi · Accepted solution]

@Sanjaya_0311

Hi,

as @Dvortex is out of the office today, I'm replying to you.

You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

I'm glad to know that the solution from the forums post link you shared has helped in fixing the issue and I hope it stays that way. However, I truly appreciate your efforts.

Happy printing!

[Sanjaya_0311]

@MKazi, 

Thank you, I am also happy about foud this solution from your forum.. 

[MKazi]

@Sanjaya_0311

You're welcome. 

Happy to share this platform with you. Take care! 🙂