-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
The custom size you list is well within specs so in theory it should. Here are a couple of things that might cause problems:
1. Depending on the media type you select the driver may be programmed to not allow duplexing, for instance if you are setting the paper type to any or a heavier paper type the duplex may be disabled because the media may be considered too thick. They do program this type of intelligence into the driver.
2. Do the settings in software and the hard paper size settings on the printer match?
If you are currently using the discrete (machine specific) driver or the Windows supplied driver they may not allow different media types. I would suggest you try installing the printer using the Universal Print Driver V6.9 and trying that.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
The custom size you list is well within specs so in theory it should. Here are a couple of things that might cause problems:
1. Depending on the media type you select the driver may be programmed to not allow duplexing, for instance if you are setting the paper type to any or a heavier paper type the duplex may be disabled because the media may be considered too thick. They do program this type of intelligence into the driver.
2. Do the settings in software and the hard paper size settings on the printer match?
If you are currently using the discrete (machine specific) driver or the Windows supplied driver they may not allow different media types. I would suggest you try installing the printer using the Universal Print Driver V6.9 and trying that.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community