01-23-2020 01:51 PM - edited 01-23-2020 01:56 PM
Out of the box, a new HP LaserJet M404dn is outputting blank or severely faded pages as if it was out of toner. It is brand new as should be the toner that shipped with it. The printer is not giving any errors and is displaying the same blank prints, whether from a print job from the computer, or a test/demo page from the printer itself.
01-23-2020 02:24 PM
Make sure that the drive components on the right hand side of the cartridge look like the picture below. Beyond that, if this is a brand new unit I would be on the phone with the vendor or HP Tech Support.
01-23-2020 04:33 PM
Thanks repairtrooper. It does indeed look like that on the toner cartridge and it doesn't seem to be jammed up at that connection point. It is trying to print it is just very very faint. I checked a similar printer M402dn and the cartridge was also aligned as in your picture and that one is not having any issues. Unfortunately the cartridges are different and I don't have a spare for the newer M404 to try. I'll try to get them on the phone tomorrow.
01-24-2020 07:50 PM
Pull out the toner cartridge and check for a small piece of plastic tape that may be hanging out of a slot, typically at the left end, but check both ends. If you see the tape, grab firmly and pull it quickly out of the cartridge. This is the toner seal tape strip that needs to be removed to release the toner. Also, check inside the printer for any pieces of paper or other material that may be inside that could be blocking the laser. I've seen cartridges come with a small piece of black paper in the cartridge at the top that's supposed to be removed before putting in printer, but folks don't see it and it causes problems.
01-25-2020 09:14 AM
Quick note on current HP 400 series toner cartridges. True HP toners do not have a pull strip on them and are ready to go out of the package once they have been shaken to distribute toner. If there is a toner dam it is self removing the first time that the printer is turned on. 3rd part and reman may have a strip but user indicated this was a brand new printer and toner.
01-29-2020 02:11 PM
Correct repairtrooper. It is a brand new printer and toner, no pull strip like the toners of old. Nothing to remove. Nothing to remove from the cavity of the printer either. Toner was shook well. We are contacting vendor for possible replacement since hp wasn't any help. Also, this is our first M404 and we don't have any toners to swap to try and aren't about to buy another for a possible problematic printer.