can't select colour when printing

[F4A]

I've tried everything and read all the forums and advice. I've reinstalled the printer, downloaded new drivers etc etc...No option anywhere to select black or colour. Spent all afternoon on it. I need it for work.

There's no option to select anywhere. This has just started happening this week. Nothing is new - same laptop and same printer.

[Mans · Accepted solution]

@F4A 
Hello,

What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

In case of need, do not hesitate to solicit us.

Best regards,

[F4A]

Hi.

It's HP officejet 4658 Model: V6D30B

Thanks

[Mans]

@F4A 

Hello and thanks for your return,

As a solution, I suggest that you use a generic print driver, in order to eliminate any conflict related to the Windows 10 operating system.

Try the following solution:

1. Download and then run:
   
   • This driver if the Windows version is 64-bit.
   • This driver if the Windows version is 32-bit.
2. Start the installation and then check the option Connect the printer later.
3. On the keyboard, simultaneously press the Windows logo and R. The Run window opens.
4. Type control printers, then press Enter. The Devices and Printers window opens.
5. Click Add a printer. The Add a Printer window opens.
6. Click The desired printer is not displayed.
7. Click Add a local printer.
8. Click Use an existing port.
9. Click the Use an existing port drop-down list and select LPT1: (Printer Port), then click Next.
10. Under Manufacturer in the Install Printer Driver window, click HP.
11. Under Printers, select HP Photosmart 5520 series, and then click Next.
12. Follow the instructions to complete the installation.
13. In the Devices and Printers window, right-click the HP Photosmart 5520 series, and then click Delete Device or Remove Device.
14. In the Devices and Printers window, right-click the HP OfficeJet 4650 series printer name, and then click Printer Properties.
15. Click the Advanced tab, and from the driver drop-down list, select HP Photosmart 5520 series, and then click Apply.
16. Click the General tab, and in the Printer name field, type HP OfficeJet 4650 series, and then click OK.
17. Try to print.

In case of need, do not hesitate to solicit us.

Best regards,

[F4A]

Amazing - it's worked!!

Many many thanks - you are a star!!