• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP Color Laser Jet MFP M181fw
Microsoft Windows 10 (64-bit)
I connect hp printer with wifi and connect hp laptop with lan cable why I cannot detect printer whereas when I connect laptop to same wifi it is able to detect+
4 REPLIES 4
HP Recommended

@wiratch

 

Welcome to HP support community.

 

 I understand your topology works like this!

Printer(Wireless)-->WLAN Router-->(LAN)Computer!

Your computer should detect the printer.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and run printer full feature driver

Click here to download the driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

 

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandytechy20.

 

actually my connection is, Printer connected to Wifi router with IP 169.254.35.88 

and my PC connect to port Lan with IP 10.199.25.xx not sure this is the cause , should I reconfig IP router with the same ?

HP Recommended

@Santdytechy20

 

lots of ports connect 

clipboard_image_0.png

HP Recommended

@wiratch

 

Yes, reconfigure the router and check if that works.

 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.