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‎09-06-2019 12:34 PM

HP Recommended
Product: HP LaserJet Pro M428f-M429f
Operating System: Microsoft Windows 10 (64-bit)

everything works with the printer. even if I test the scanner it fails. when I try to scan from the desktop ,or from the printer to the desktop, it gives me" a problem has occurred while being scanned, Check with,,,,,,,". I've deleted and unloaded printer drivers, etc, multiple times with same results. yes, I know. insanity

3 people had the same question
1 REPLY 1

‎09-16-2019 07:39 PM

HP Recommended

I can't scan either, did you find the solution?

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