color laserjet pro mfp m277dw printing too dark

[CaptainPete]

Hi

all pictures are printing way to dark and colours do not match. I installed the latest firmware today. I used the web interface and adjusted the "print density", at first only lowering the black density and then the other colors. I could get the picture brighter but never was able to match the colour on the picture in iPhoto or printing from other applications.

I also have an old HP InkJet Photosmart 2610 and it prints everything in matching colours using the same MacBook Pro 15" Retina running Yosemite 10.10.5

Any suggestions?

[Rainbow7000]

Welcome to the HP Community @CaptainPete🙂

I noticed your post about the printing issue and wanted to reply to help out with my suggestions. Please see the guide below to troubleshoot this issue. If the error continues afterwards, please try calling phone support to discuss replacing the printer or trading it in. I will include HP's contact info below to reach them directly.

Fixing Poor Print Quality

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear​

[Jan_Brutsaert]

Hi CaptainPete,

I've bought this same printer last week and have exactly the same problem. If I do a searh on the internet, many people have this issue with this printer. I tried adjusting the color density and changed some general settings but nothing realy helped. I have read that the problem has to do with the driver, that you can't change the DPI. I don't know if the printer can be used with another driver that allows other DPI's...?

Did the reply from Rainbow7000 help you? Have you found a solution?

[Dvortex]

Hello @Jan_Brutsaert,

Thanks for reaching out.

Please try the steps mentioned here: http://hp.care/2fJjpTF

Let me know if you need any further assistance. Thank you!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Jan_Brutsaert]

Sorry for my late reply, but the link didn't help me..

- We still have the standard cartridges that were in the printer when we bought him. We only printed like 50 pages so they are far from empty

- We have normal paper that works perfectly in our other printer so that is not the problem

- I've checked all settings. Adjusted them en set them back if they didn't help

- I've tried to print the same page from several different devices (Sony laptop with windows 10, HP laptop with windows 7, LG G4 with android 6, LG Nexus 5) and the print comes out all the same, with too dark colours.

One of the suggestions was to select the 600 dpi option in the print quality section of the properties but I don't have that option. That is what I tried to explain in my previous comment of 11 ‎11-11-2016 07:08 AM.

I think this would be the solution, having other quality option to select (like 600 dpi). However, I installed the proper driver on each device but can't change the dpi anywhere

[xlouk]

I have the same issue. The Printer HP Color LaserJet Pro MFP M277 prints images by design to dark as reported by many many users. See for e.g. http://uk.pcmag.com/hp-color-laserjet-pro-mfp-m277dw/45609/review/hp-color-laserjet-pro-mfp-m277dw.

@HP, go with this printer to the development team and let them fiddle around them self and solve this issue by providing a SW update.

Don't let the customers experiment for nothing and wasting time, expensive printer cartrige and paper. It won't help.

I am really upset, that HP still has not solved this issue allthough the printes is now a few years on market and is otherwise very good.

[Boss-Lady75]

Having the same issue. I'm using my printer for my sticker shop. Wasted a lot of time trying to figue out  how to fix. Having to change colors in my photoshop just to make colors right . Wast of my time and money. Wish I would have known about the darker print before I bought this printer. Just very upset!!!

[Dvortex]

Hello, @Boss-Lady75

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[Jan_Brutsaert]

Can you do the same for me? Region Belgium

[marcoelgordo]

I have the same problem here.

Printer prints too dark. Settings to adjust the print density simply do nothing!

HP knew about this issu for months and nothing has been fixed.

I intend to return the printer and leave a terrible feedback on Amazon if no suitable solution is found within 5 days

Thank you in advance