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brianguy
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colour laserjet only prints black & white, but test page directly from printer menu is in colour

colour laserjet only prints black & white, but test page directly from printer menu is in colour

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colour laserjet only prints black & white, but test page directly from printer menu is in colour

Make sure that the printer driver knows that this is a color printer, we have had issues where the driver install does not detect the fact that printer is color. On your PC go to control panel>devices and printers>right click on your printer icon and select printer properties from the dropdown menu. Click device settings tab and under installable options ensure that device type is set for color.

monochrome.jpg

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brianguy
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colour laserjet only prints black & white, but test page directly from printer menu is in colour

Thank you for the rapid response.

Followed your advice and sorted it straight away.

Very grateful for the advice.

 

Brian

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