compter won't connect to printer

[hhoke]

My new laser jet 3101 won't connect to the printer using usb.  It's the same cable I was using on the previous printer

[VikramTheGreat]

Hi @hhoke,

Welcome to the HP Support Community.

To help with the USB connection on your new HP LaserJet Pro MFP 3101, please confirm:

• The complete printer model, such as 3101fdw, 3101fdwe, or 3101sdw
• The computer’s operating system and version
• The exact error message shown during setup
• Whether the computer makes a connection sound when the USB cable is plugged in
• Whether the printer appears in Printers & scanners or Device Manager
• Whether the USB cable is connected directly to the computer or through a hub/docking station
• Whether you tested another USB port or another compatible USB printer cable

Although the cable worked with the previous printer, please check that the connector fits securely at both ends and that the cable is not damaged.

For setup, disconnect the USB cable first. Download the installation software from the setup page matching the exact printer model, start the installation, and connect the USB cable only when prompted. The full-solution package for supported 3101 models includes the print, scan, and fax drivers.

Please share the requested model and error details so we can provide the correct setup page and next steps.

Take care and have an amazing day!