cp2025 cleaning after every other page prints and then misfeeds

[elainezsea]

My printer prints a page, then stops "cleaning" then has a printing error and reprints.  how to correct this?Is it a software problem? Otherwise the print quality is very good, no smudges, everything is clear.  Just takes forever to print something that is more than 2 pages in length

[east2100]

Pick-up roller needs to be replaced but maybe you can try to clean its surface first.

Besides replacing pick-up roller toy can try to go into menu and change the default paper from plain to thicker paper like 110 ~ 135 or even thicker one like card. This will make printing speed going down and avoid the second paper input jam.

[Valsimot]

You will need to get your printer for a repair. Rubber rollers that are used for paper pickup and paper separation from tray are worn out and they need to be replaced with new ones.

You can clean them for a temporary fix, but replacing them with new ones is a better solution.

[elainezsea]

Thank you very much. Where in San Diego would I find an hp repair person?